Super knowledgeable staff, very friendly and polite. Their inventory is very large and anything they dont have in store they can show you online or a very comparable model to give you a solid idea of what your going to get. Purchased a double oven range and will likely go back here for any other appliances I need in the future.
Had a slight issue with our new refrigerator we purchased at Bray & Scarff. Contacted our salesman who was very responsive and set up the repair. The technician was very efficient and the matter was resolved quickly. Happy with the service and will shop at B&S again!
We needed appliances for and entire kitchen and laundry room for an in-law apartment. This was the third place I called and the only one to call me back and follow through. Mickia Barr couldn't have been more helpful and knowledgeable in finding available appliances in our price range, with the features we wanted, that could be delivered within 30 days during manufacturing shortages caused by the COVID-19 pandemic. Very friendly service! Thanks!!
I bought a freezer and it was on back order. Christian (Annapolis store) was the salesman and he provided timely status updates. When the freezer arrived it was promptly delivered and set up. The next time I need an appliance I'm calling Christian.
Ali was super professional and up front about the products and didn't attempt to force us to purchase anything we weren't 100% satisfied with.
Ali and the sales team at Bray and Scarff were incredibly helpfully for locating appliances during this difficult time. It was much better to have a sales assistant to contact and work with compared to dealing with a big box stores. I ordered from best buy and they gave false delivery dates but Bray and Scarff was honest and my appliances arrived in time. Good variety of options at various price points and helpful support team you can actually get in touch with.
I have had the pleasure of working with Paul Walterhoefer for the better part of 20 years for all of our appliance needs. This last weekend our refrigerator died. We didn't realize how much COVID had impacted the availability of appliances. We called Paul and he was awesome. He narrowed down a list of possible products that could fit, warned us of possible substantial delivery delays...but then called us first thing Monday morning and was able to arrange delivery on Tuesday. Three days totaL between buying the unit and having it professionally installed in our home. Amazing in ordinary times, exceptional given the challenges caused by the virus. We sincerely appreciate our long term relationship with Paul and Bray and Scarff and highly recommend them.
I have been a customer of Bray and Scarff in Bethesda for almost 40 years. They are the only appliance dealer I would consider for any appliance purchase. Their excellent service, expert and professional staff are simply the best in the area!
Butch at Bray & Scarff in Bowie did an amazing job helping us find a new refrigerator! Our refrigerator stopped working over three weeks ago. We were mislead by another company and then I started to work with Butch. In just a few days my new refrigerator was delivered ahead of schedule!
I had a bad experience with another company and Bray & Scarff saved the day when that company could not deliver. I had ordered an appliance that was discontinued soon after I ordered it. The company waited a month to inform me of this, so I called Bray & Scarff. They were honest upfront about what they could provide, and delivered it within a week. I am very impressed with how quick and helpful they were, especially during a pandemic. They were not only honest, but reliable as well.
Larry was very knowledgeable and attentive. Did not rush us and answered all questions. Explained warrantee in detail. When we returned for price match promptly credited our account. Very professional encounter.
This was our second appliance purchase at Bray & Scarff. Both experiences were seamless, easy and with any questions, concerns or issues immediately taken care of. Would highly recommend them!
Mr. Abu was great to work with - so knowledgeable & helpful! Employees wore masks & hand sanitizer was available in the store! Very impressed with the excellent customer service. Appliance was delivered on time & the delivery men also provided excellent customer service. This will be my "go-to" store for appliances.
I met with Sam Z back in peak Covid 19 pandemic in May 2020. It was shortly after they started making appointments for residential customers. I needed a cooktop replacement and he guided me to a few different options. After his team came out and measured for the cooktop the one we initially selected did not fit my current cooktop space. Sam worked diligently to find me a comparable replacement cooktop. Eventually we settled in on the Thermador cooktop and downdraft and it is a new focal point in our island/kitchen. Attached are the before and after photos.
We have been trying to renovate our kitchen for quite sometime. Sam at the Fairfax location has been fantastic with guiding us through this process. We received our appliances yesterday and all went well. We are still in the renovation process, however, we cannot wait to see the final product with our all new appliances. Thank you Sam for making this quite smooth during this pandemic. We will be coming back when we need your help again.
Eric Dela Rosa
This is a super easy review to write. I've purchased appliances from the big box stores as well as Costco. This was the easiest and best experience we've ever had purchasing, but more importantly how it was delivered. It was delivered by them, in their truck, and not some third party company who has no interest in service. It was simple to pick out the washing machine and the price was identical to the other stores. Our salesperson explained the features well and didn't try to upsell us. Thanks, we'll be back!
Sharon did such an outstanding job arranging for us to get our new washing machine! We purchased it over the phone on a Friday, and by the following Tuesday, it was set up and ready to go. As my husband is a physician, being able to wash clothes daily has been very important during COVID. We appreciate the effort taken on her part to make this happen. We were also very pleased with the installation/removal by Jeff and David. They were wearing masks, and took great care with the whole process. Thank you for a job well done!
During the COVID-19 period, had to make an appointment first. Good visit. Found what we need.
I had a great experience with David at Bray and Scarff's outlet. They had the chest freezer I wanted but it was dented. David described it well, answered my questions, and texted me photos to consider. He held it for the afternoon so I could come pick it up. He even helped me get it in the minivan.
David was very knowledgeable and personable. Took the additional time to look up all the details we requested and helped us understand background for each item. Thanks for making our buying experience pleasant.
I had an excellent delivery and installation experience today. I got a built in refrigerator/freezer and a built in dishwasher. It took less that 45 minutes to remove the old units, and deliver and install the new ones. The three installers were clearly very expert at their jobs. They wore masks throughout the installation. They were simply terrific.
The whole process was so easy, from selecting the right washer and dryer to scheduling and installation. The people were all friendly, polite, and professional. I'm definitely using them again!
Alysha is great - quick and efficient customer service! My fridge broke and was beyond repair, food spoiled and needed a new fridge ASAP. I started my search at Home Depot and all of their refrigerators within my specs were on back order until October! Went into Bray expecting their prices to be extremely high given they're a boutique store and was surprised to not only find them a couple hundred or more below Home Depot, but they had two fridges ready to deliver by this Saturday. Thanks to Alysha's quick help and professionalism I will have a new refrigerator by this weekend.
I started out using the chat feature to check on a washer and dryer I was interested. I had researched previously but because of my past experiences with Bray and Scarff, I was interested in purchasing from them. Jason and I chatted about the appliances I was interested. He sent me the appropriate links and answered my questions. We set up an appointment to come into the store to see the items in person. After seeing the Washer and Dryer, asking more questions, I made the purchase and a delivery date was set for the following week. This was a very pleasant and easy experience. They are my go to appliance store. Thank you Jason!
It had been a pleasure working with Joe Nwakanze. In planning our bar, he had the patience to show us the appliances that fit our budget and needs, and we were able to choose some really nice products. I have not seen this level of customer service at any of the other big box stores (Best Buy, Home Depot, Lowe's) I would most definitely be going back to Bray and Scarff
We have bought many different appliance over the years from Bray & Scarff and have always dealt with Jim Arata. He is very knowledgeable, professional and friendly. He follows up and if we have had an issue, helps us to get it resolved quickly. I wish other service businesses had a person like Jim helping customers and highly recommend/encourage people looking for new appliances or updating their kitchen to stop by and see Jim at Bray & Scarff
We worked with Scott to buy a new washer. Availability is very limited in the COVID era, but he was a huge help! Really nice to be able to call and talk to someone knowledgeable instead of having to deal with an inscrutable website -- ask me how I know! -- and we got a great deal..
I worked with Tim G at the Timonium Bray & Scarff and had a great experience. I had never walked into the store before and came with a very specific need in mind to replace 4 appliances. He was very attentive to my needs, preferences, answered all my questions and when I communicated via email or phone, he was quick to respond. All the associates I spoke to were kind and helpful. Moreover, when the delivery and installation happened, we were impressed at how kind the installation team was and how efficient and helpful they were. We will be a customer for life of this location. Thank you for helping us achieve a goal of updating our kitchen.
Brian Mitchell Store Manager has been extremely useful in getting me the right appliance at the right time. He was very experienced, very courteous and very reliable, qualities that are becoming rare these days. He is one of the reason why I keep coming back to Bray and Scarff. Highly recommended.
We had the BEST experience working with Craig Dexter at Bray and Scarff Tysons! We decided to renovate our kitchen and purchase new applicances during a pandemic. When Home Depot fell through, our contractor recommended Craig with Bray and Scarff and we could not be happier with the way everything turned out. We are customers for life!
The minute we walked through the door of Bray and Scarff we were greeted and asked how we could be helped. Tim gave us great information about the various washers and dryers and the difference between each of them. We never felt pressured we felt like we were being educated about the features. It was a quick and easy process. I am so glad my daughter recommended we go to them. We will return when we need other appliances.
Carol Carr Blair
I have shopped Bray & Scarff for many years and just did my first over the phone order due to the Coronavirus. Ali was super in helping me. I cannot wait to receive the new dishwasher as I am now washIngles dishes by hand. Thanks, Ali!
Very good experience. The staff was very helpful.img src="https://www.brayandscarff.com/uploads/files/Reviews/r-quote.png">
Have always had a great experience at the Sterling store. Despite challenges with low inventory and supply disruptions, Jim persevered and found the dishwasher I wanted, keeping me informed along the way. Great service. Thanks Jim.
My purchase of a washer and dryer was wonderful. The salesperson took the time to find exactly what I was looking for and arranged for the delivery. Thank you Bray & Scarff for making a difference in major appliance purchases. I recommend you to anyone needing that good experience.
Sales person was cooperative, knowledgeable and patient. He described all the features of the various machines and was helpful in providing the information for us to decide on the machine that meets our needs.
Edward Hinson was our repair person. He had to first come out and figure out what was wrong and return to repair the dishwasher. He was on time, courteous, explained the issue clearly, and wiped down the area where he worked before he left so everything was clean. Should we need any repair in the future, we will request Edward!!!
Jan Goldstein Guttman
Yes, Jaime Medrano from Bray and Scarff is great. We're replacing both our high-end dishwashers and I was afraid of measuring myself only to get the measurements wrong at installation time. Jaime showed up precisely when we scheduled, took extensive measurements (no way I could have done that accurately), and answered a bunch of my questions very understanably. Consummate professional! Thanks Jaime Medrano!!