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What Our Customers Are Saying
Chuck and I are so very pleased with our kitchen. We think it is just perfect. It is truly a beautiful job.
We want to thank you for listening so carefully to our desires and then coming up with a design that was even better than we had thought possible.
The workmen on the various jobs were very professional as they went about their work. The project manager, Roland, was outstanding. He did an excellent job for his part of the labor, and then returned a number of times to check on the other work that was being done.
It was also very nice to deal with people who return phone calls promptly and take a sincere interest in their customers. We would recommend Bray & Scarff, and have already done so, because we trust the quality of the work, and the care and consideration given to your customers.
Chuck and Murice K.
I just wanted to send you a brief note thanking you for the extra help in securing a quality install of my kitchen cabinets. While there were problems along the way relative to shipment inventory that caused several escalations, I’m pleased to report that your efforts smoothed the process considerably.
My new Bray & Scarff cabinets look fantastic and I’m coming back to pick up a second microwave. Thank you for understanding customer service.
Very truly yours,
I want to express mine and my wife’s appreciation for the nice outcome of granite countertops which were installed in our kitchen recently. It was “retro fit” where we replaced an aged butcher block top while keeping the old cabinets. We’ve got an old house, and our hanging on the old cabinets did not make the job ideal. That said, I want to tell you that you, and the entire group of people who worked on our project, did a fine job.
I especially want to thank Bray & Scarff’s Dan White. He is a true asset to your company. He is very professional, and takes it to heart when he oversees installation. He truly “looks out for the customer”.
The people at Counter Intelligence deserve credit, also. Becky and Jason shepherded us through a couple of trips at their facility where we selected the piece of granite that was cut for our kitchen. They both were patient and supportive. Hien along with Carlos and his crew did a good job measuring and installing the new counter tops. The finished work is attractive, and has been praised by our friends and family who have visited our home.
I don’t often feel compelled to write a recommendation letter, but the work that Dan White performed at my home on April 22nd was impressive. It’s two weeks later and not one problem, issue or concern has arisen. He succinctly managed the appliance installs while a new countertop was installed too. His knowledge, advice and efforts to keep me informed throughout the day made the process seem quite easy.
In Northern Virginia, there is a referral web site www.neighbors-international.com that many of my neighbors use. Based on Dan’s work, I submitted a referral calling him out by name. You are lucky to have him as part of your team.
I would like to take a moment to commend Luis Aguilar for his thoroughly professional efforts in the remodeling of our kitchen. He was always courteous, prompt and conscientious in every phase of the project. Even in those situations where it was really someone else’s responsibility (i.e. electrician’s and granite installers), Luis seemed to be the one to take charge, ensuring that things were done correctly and expeditiously. His carpentry skills are admirable and his problem solving skills are amazing.
My wife and I could not be more pleased with the result of having remodeled the kitchen. It looks absolutely beautiful! And we attribute almost all of the success to the “hands on” approach and application of Luis.
He has our utmost appreciation and thanks for a job extremely well done.
Roland & JoAnne C
My wife and I sincerely appreciate your work and expertise as our prime installer for our kitchen remodeling project. It was a pleasure working with you as we watched our kitchen grow from bare walls and floors into a beautiful-new everything-kitchen.
By keeping us informed of the tasks for each day, we really felt comfortable leaving you in charge to oversee the other contractors such as electricians, plumbers and delivery personnel.
We were very impressed with your work attitude and your attention to detail, from the installation of the cabinetry and hardware, to the prep work for the electrical and plumbing, to the installation of the appliances.
We soon realized that our kitchen had become your kitchen also, and your ideas and suggestions helped to improve the design and quality of our finished product.
We love our kitchen and thank you for making it so!
John and Ann W.
-To Whom It May Concern:
Mr. Nunoz was the head installer for my Bray & Scarff kitchen renovation from January 2nd until February 9th.
Mr. Nunoz takes great pride in his skilled craftsmanship to do finish carpentry work that suits the kitchen design. The cabinet corners meet perfectly; the moldings were carefully cut and placed with care. The outcome was most professional.
He also organized the sequential deliveries and arrival times for the other workmen. This was done in a most professional manner. I live in a co-op so deliveries, etc. are more complicated.
There was an effort to make sure that I, the customer, was happy with the progress and timely successful outcome of the renovation.
I was very satisfied.
Delivered yesterday - EXCELLENT installation by a very knowledgeable installer (Jaime) and at first blush a very niffy new appliance. No Corian cut necessary - please credit my account for $125 Will be in the store looking for a new microwave - 30" Thanks for everything from a very satisfied customer.
Thanks for the e-mail! The ice machine is doing very well, and your installer, Chris, was friendly, helpful, and fast. He was really one of the better installers I've met!
I hope you had a good weekend too!
We just received delivery of everything. Your delivery folks were very courteous and efficient. They unpacked the new appliances for my inspection and quickly hauled out the old ones.
Please pass along the complement to the appropriate person in delivery.
Hope your vacation was pleasant.
Wade B. W.
-We'd like to thank Bray and Scarff for the service from the installer who was just here (8/1/08). We did not get his name. When he went to install the dishwasher he spotted a rusted pipe from the disposal. It broke with a light touch and would have flooded very soon.
The plumbing company we've used for ten years (Shipley) was here yesterday for a problem in another part of the house. We had him look at the plumbing change needed for the dishwasher. He did not notice that pipe.
The Bray & Scarff installer had a pipe in the truck and was able to fix it quickly.
We want to relay our appreciation.
-Dear Mr. Rys
I don't write letters very often, but felt compelled to write this one due to the very pleasant experience my wife and I had in dealing with Bray and Scarff recently. We came to your store last Saturday, January 12th, 2008 and in a very short time, with your help, felt we knew which model of dishwasher we were looking for and purchased it. We have purchased a washer and dryer from your store before and have shopped at discount stores in the past, never receiving either the wisdom or installation quality from any other store. We are now converts and we will be purchasing our new oven and other kitchen appliances from you.
I particularly need to comment on your installation service. I believe our installer's name was Jeremy - he called prior to his arrival, and came right when you said he would. He removed the old dishwasher, installing the new one within about 30-minutes. He was neat, cleaned up after himself and gave us instruction on the operation. He answered questions and explained the differences in the new dishwasher systems and advised on the on-going care. I couldn't have been more impressed.
If you ever need a reference for a customer on the edge of purchasing a system from your store versus the same item from a discount store, I would be happy to give a reference. I felt a certain comfort in seeing a clean Bray and Scarff truck drive up as opposed to a beat-up old van with a fellow we could barely understand who had likely been hired by the subcontractor the week before. Your installation was more professional than just about any other we have had in years (except from your store) and the product exactly what you said it would be. Thank you for a very satisfactory purchase experience,
I wanted to thank you for the outstanding experience I had purchasing my new refrigerator through you. Our new Kitchen Aid refrigerator was delivered this morning, bright and early and I love it! The delivery representative, Roger, was a great ambassador of your company. He was very polite, and very professional. I could not be happier with the experience I have had with Bray & Scarff! There is no doubt that all of my future appliance purchases will be through you!
I tried to call you at the store today, and they told me you are off on Fridays. Sorry that I missed you. I hope that you have a wonderful weekend!
Again, thank you for providing such an outstanding retail experience!
I just wanted to let you know that the dishwasher and washing machine are installed and operational. The team you sent to do the installs were great! Please pass on my thanks to them and your team.
-Good morning Sharon,
The GE Refrigerator that I purchased from you was delivered last wednesday. I just want you to know that the two gentlemen who delivered and set it up did an excellent job.
They were on time, very respectful and very professional. They are a wonderful asset to your company.
Our new refrigerator is a joy to use. I am very happy with my purchase. Thank you so much for all your help.
Mary Lou O.
-Tom, wanted to thank you for your excellent assistance in our purchase of a washing machine from Bray & Scarff. Your prompt service is very much appreciated.
It was a pleasure working with you and your team for my new KitchenAid appliances and granite countertop.
Everyone was professional and respectful of our requirements and accommodated our schedule. Though we are still getting some issues resolved, I've been in contact with James and he is taking care of everything. I love my appliances and the granite came out beautiful. Once the tile is completed, I'll send you pictures. If you need any references, please feel free to contact me.
-Dear Mr. Damico,
We recently purchased a GE Profile double oven electric range and a GE Profile space-maker microwave from your store. I just wanted to express our appreciation for Tim Heron and for how smooth and uneventful our purchase process was. (Believe me, it could have been worse--last fall we purchased a fridge, dishwasher, and freezer from a big-box competitor of yours and had a mess of a time. It ended favorably but it was almost six weeks of drama and back-and-forth.)
I was especially impressed by some of the little things Tim did:
- He sent us by email a scanned image of the invoice. This will save me time as I compile electronic records of our home inventory.
- He sent us by snail mail a packet of forms ready to sign and send in order to get our delivery rebate and GE Profile rebate. He had highlighted areas of the forms that I needed to address and he included additional copies of the invoice. This made for a pretty painless process in submitting our rebate requests.
Please express our gratitude to Tim and to your entire staff for such a great experience.
Erin & Jim D.
You helped me assemble a collection of every kitchen appliance and washer/dryer last Friday. Possibly you provided the most help and best service I have ever received in my 60 yrs! (yes, I'll be glad to pass that on to someone...could you give me name and e-mail for that?)
Could you tell me how deep the wall needs to be to accommodate the GE 30" single wall oven and also for the GE 30" Advantium? Builder needs that info.
Thanks very much. We will be deciding very soon. FYI, your prices you gave us were very very competitive with the "box stores"! Thanks so much.
Dishwasher was successfully delivered on Friday. All went smoothly, and I must say we LOVE the dishwasher.
Thank you very much for all your help with this, we will certainly consider Bray & Scarff in the future for our appliance needs!
-Mr. John Damico,
My wife and I purchased a Jenn-Air wall oven from the Rockville store. The sales person that worked with us was Theresa Jackson. We would like you to know what a nice and caring person she is. She was very patient, professional and followed through everything we needed to know about our purchase. She represents Bray & Scarff very well and is an asset to your company.
Hobert & Patricia S.
-I recently had occasion to purchase a Bosh washer and dryer. There were some installation issues that had to be overcome. The units, which were replacing existing units, were going into a confined area in a closet of a condo. I just want to say that the salesman, Mike Pytel (# 216) in the Cockeysville store, made this a very easy experience. He was helpful, knowledgeable, and followed through with my various requests. I will not hesitate to recommend him to others because of my positive experience.
Well I have my new washer and dryer. They are lovely. I did a lot of laundry over the weekend. I will have to get used to the front loader. I stand there watching it because I don't see water, etc. Roger and his installation partner were delightful. They did the job quickly and competently with no complaints (There are a "few" stairs).
Thanks so much for your help.
I just wanted to say thanks again for the beautiful job. I love my kitchen! You will have to come see it and get "after" pictures. Chello was wonderful, and what a talented team he had. The pantry doors...just everything he did for me was incredible!
Thanks to you all (Greg included) for making this all happen...I'm thrilled beyond belief!!
I am writing to let you know how pleased I am with Bray and Scarff. You were a friendly and knowledgeable sales associate. You educated me without trying to oversell me. I was in and out of the store in ½ hour. Better still, the delivery guys were there at 8:45 the next morning and out in less than 30 minutes. (I believe the lead guy was Roger?). The team was polite and competent. They even swept my basement floor! For a moment I thought the machine wasn’t working because it was so quiet; my old one sounded like the Dulles runway.
I am singing B&S’s praises to anyone who will listen. Great Job. Thank you. I just have one more request. Please forward this email to Mr. Scarff, your immediate supervisor and the delivery team. Happy Spring!
I just wanted to take a minute to let you know what an outstanding job Manuel did on removing our old Jenn-Air cooktop and installing our new Jenn-Air cooktop! Unfortunately, it turned out that my old cooktop was caulked onto the granite countertop. Manuel went above and beyond to remove it in order to install my new one when most would have given up. I just wanted to extend my thanks to him and your store for the outstanding service I received and let you know I really appreciated it. Thanks again.
-Bray & Scarff
To Whom It May Concern:
On 4/29/09, I purchased a GE front load washer from you. Until this time, all though I badly needed a new washer, I couldn't face the thought of another delivery nightmare. I had been filling my old washer with a hose bib as no one could figure out why cold water wouldn't work.
To make old machine work, I had to listen to fill ups so washer wouldn't overflow. Well, it overflowed one time too many. I saw your ad in Sunday paper and got over to your Sterling store.
Your manager, Jim Arata, was most helpful as a front loader was new to me. Besides the washer working wonderfully, the two delivery men were most courteous, helpful, and in and out with old machine in minutes.
Nothing broken, spilled, upset in any way. It was the best delivery I've had to my home in 40 years! Give those nice gentlemen a raise!
Mrs. Diane M. S.
-Dear "Captain" America,
I just want to tell you how pleased I was at the service your company has given me in the last three weeks.. My new cook top was installed by Manuel on July seventh ( a week or so ago ) and he did a wonderful, professional job. He was polite, courteous, and neat...what a great employee your company has in him !
Thank you too for all your help and we will certainly use you and Bray & Scarff in the future.
I just wanted to let you know that delivery and installation went great today.
I want to thank you for the great service you provided me during my visit to the store, as well as through follow-up calls and emails.
And the fellow you sent to measure, as well as the electrician and delivery team, were also great. Very knowledgable, courteous and efficient, everyone.
The whole process was very smooth, right down to the automatic phone calls, which worked great for me.
I couldn't be happier, really, with the service that all of you provided.
Whether I will love my new appliances, only time will tell. In the meanwhile, they do look great!
-Nick – Just wanted to drop you a note thanking you and your fellow employees for all the help purchasing and installing our new dishwasher.
Richard was here yesterday, on time, did the job in record time and left the kitchen looking like he had never been here.
It is rare to see that kind of service these days.
You have gained a loyal customer and when we finalize our plans for the remodel of the kitchen (early 2010) we will be at your store for all of the new appliances.
I just wanted to drop you a note to say thank you for a great experience. We originally worked with Jae Parks back in October when we purchased all of the appliances for our kitchen renovation. He was very helpful, and we were very pleased. It wasn't until the delivery date in January that we found we had a problem. If you don't recall the issues we had, I'm sure Randy Evans can fill you in. I know you were consulted several times. I just want to commend you, and especially Randy for how the situation was handled. I was really between a rock and a hard place with the frig because all of my cabinets had been built to make it appear built-in, so when we found we weren't ever getting the frig we thought was back ordered, I panicked a bit. It was certainly no fault of Bray & Scarff that the black was discontinued, and quite honestly, it has taken me a while to get used to the idea of stainless, I'm not a fan, but overall, I am so happy with our shopping experience. I truly want to commend and thank Randy. He was super handling a problem that wasn't his to handle. Jae was lucky to have been in training this week. I wanted to be sure to let you know when the experience was positive. So often, managers only hear complaints. Having a problem is not an issue. It's how the problems are solved. You get an A++ thank you!
I just wanted to let you know that the fridge was just delivered and I love it. Equally important to note is that the two young men that delivered it and removed the old one (Roger and Elbert) were exceptionally professional, competent and just lovely. They simply could not have been better. I don't know if it is possible to forward this on to their superiors but if you can, please do.
Lynda L. and David G.
I apologize that it’s taken me so long to write this email, but it doesn’t dampen the appreciation I have for your efforts or that of the guys dong the delivery. They were awesome. Nice. Pleasant, and capable. So many times with delivery these days the team’s just drop off the products in the yard, the driveway, etc... And leave. This team brought everything in the house and even removed the old appliances for me. They were very careful to not damage the house or the appliances. Honestly, I’m still not sure how they got through my narrow doorways.
Thank you again for everything, Bray and Scarff always takes care of us and this keeps us a customer.
You really made my husband (aka The Carnivore) very happy with your generous gift. We are looking forward to having a few friends over and grilling up those steaks. Many thanks. I enjoyed chatting with you and we really appreciate our new appliances and the great service Bray and Scarff provided!
I just wanted you to know that I am very happy with my kitchen remodel. All the small problems with my install were swiftly resolved. The end result is absolutely gorgeous. Here are a few pictures of the end result:
See how great the panel front dishwasher came out? The tall filler and under cabinet trim blended well.
I appreciate all the effort that you and the installation crew took to finalize this remodel. I would be pleased to recommend Bray & Scarff to other potential customers.