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Thank goodness my friend suggested Bray & Scarff because I would have ended up at Home Depot or Lowe's. The experience is night and day from a customer service standpoint and they are actually competitive on prices. A WIN WIN choice. Excellent!
Very pleased with the service provided by Mohamad. Sent a message to the store with some questions and he responded immediately. Was very helpful when ordering and made everything go smoothly. Very nice company to do business with.
Recently had the pleasure of dealing with Mickia. She made our experience a breeze...very knowledgeable and her smile was everything....Keep her she is a true asset!!!
Worked with John D'Amico and couldn't be more happy with the quality of the the products and the timeliness service. Thank you, John and the Bray & Scarff team!
Excellent experience with Ali Sajid. Very helpful and informative, very clear about expected lead time for delivery and installation of a new fridge. Really enjoyed working with Ali. Also, very good system for physical distancing at the Arlington store. Appointment only, everyone wearing masks and gloves. I felt very safe. Keep it up guys!
My dishwasher died at the height of the pandemic and yet Bray and Scharf managed to get me my chosen replacement quickly and with no- contact. Nick Bodkin was amazing. His customer service was thoroughly responsive and he even emailed me on his day off. I will definitely use Bray and Scarf again if for no other reason than it’s customer service. Thank you.
Dear Bray & Scarff, Awesome service from start to finish!!! Butch was great!!! Thank you
Richard was my installer from Bray and Scarff. He was wonderful. Prompt, professional, and clean quick job.
We've been buying appliances from Bray and Scarff for more than 20 years. Always outstanding customer service.
This is the 4th appliance I’ve purchased from Mr. Armstrong. He has always been extremely helpful & is very knowledgeable about the various appliances & their individual features. I highly recommend Mr. Armstrong & Bray and Scarff Germantown!
While this is not a big project, it is a big deal for me! The Bray & Scarff people listen and advise exceptionally well. I am looking forward to LOVING my kitchen.
This was very easy. I was so happy to be home and not have to go to the store. Jim helped me find exactly what I wanted! I thank him so much. Fantastic service!
Bray & Scarff is always helpful and willing to work with me on projects. Their pricing is competitive. The delivery was prompt and very professional. Available delivery dates were much sooner than the same appliance through the large retail stores.
Everything was absolutely perfect! Brian Mitchell helped me from start to finish with a seamless process. I had Home Depot initially come out and fail to get the fridge up my stair case. Brian assured me that his install team would remove the doors and bring it safely into my home. Cliff, Andre, and Enon (install crew) came and the installation went smoothly. They installed the new fridge, setup the old fridge downstairs, and cleaned up everything. Again, absolute perfection and couldn’t be happier with Bray & Scarff from start to finish. I will never go anywhere else for my appliance needs.
Mary Catherine Blum
Very knowledgeable sales people, a full range of appliances from dishwashers to washers and dryers as well as kitchen consulting professionals. Their installation, which is not free, is also very good and efficient.
The minute we walked through the door of Bray and Scarff we were greeted and asked how we could be helped. Tim gave us great information about the various washers and dryers and the difference between each of them. We never felt pressured we felt like we were being educated about the features. It was a quick and easy process. I am so glad my daughter recommended we go to them. We will return when we need other appliances.
Rosie Ramos Saberton
Ruben and Nestor did a fantastic job installing my new appliances. They were neat and very mannerly. Well done!
Great customer service and wonderful communication about all stages of purchase through installation! Everyone was polite and friendly and came well within the promised delivery windows (early, even)! I will definitely recommend them to friends who need appliances.
We worked over the phone and by email with Sam Z. We bought a new washing machine this time (May 2020), which we got quite quickly. We have bought other appliances from his in the past, from the Arlington location. We are happy repeat customers.