Phenomenal customer service. Patrick went above and beyond to help my husband and I find a line of kitchen appliances that fit both our lifestyle and personality. As a local Realtor, I understand the impact COVID has had on appliances, and empathize with delays. Patrick and the Fairfax store were upfront and honest about expectations and timelines. They searched tirelessly to find the products we wanted, and helped me decide the best color to go with (and be patient in doing so!). I am proud to recommend friends, family and clients to Bray & Scarff Fairfax for all their household updates! This has been a truly unsurpassed client experience!
Professional, very helpful. Our third purchase from them.
Our dishwasher quit over the weekend. We did our research and went back to Bray &Scarff. In and out with 2 day delivery in 30 minutes. Love this place!
The sales team is top..
Rebecca Morse, Ph.D.
David shared his product knowledge very well. He discussed in detail the features, benefits and specifications of the appliances we purchased. I asked that he be patient with us because we had a lot of questions and he did exactly that. David was pleasant and helpful; he had no qualms with assisting us professionally as we were first time customers at this store. He made us feel confident about our product purchase. Many thanks, David for your time and assistance..
Great customer service provided by Mike, which made the buying process smooth and easy. Definitely recommend this location for your appliance needs.
I always go to Bray And Scarff to purchase appliances. It's what they do. They are very knowledgeable and helpful in showing the features and options. I feel like the prices are competitive, and the process of purchasing is much more pleasant and personal than going to a big box store!
Lisa & Charles Finfrock
Good price, great customer service from the sales and delivery team. Used to be a Home Depot or Lowe's customer for appliances but not anymore.
Our new GE Profile refrigerator was delivered on Saturday, 1/9/21. The 2 men who were here did an outstanding job bringing it into our house and installing it into our kitchen. I would like to commend these two for how well and efficient they were. Kudos to Kevin and Elber for their professional skill at getting this job done so well, from start to finish and in such a short time. Much thanks to them. And thanks to Bray and Scarff for reliable service and on time delivery. Gene McCarron.
When my washing machine broke a couple weeks ago, I called Bray and Scarff after being told by another appliance store that I would have to come in in person. Thank goodness for this store and for Mr. Ron Hutchinson, who helped me select and purchase my new washing machine over the phone, and miraculously we were able to set up delivery within a week. He was responsive, professional, competent, and courteous at all times. Amazing! What wonderful life saver - especially during 2020. Thank you, Bray And Scarff - Columbia MD! I will be calling you for new kitchen appliances in 2021. Happy holidays and keep safe!
Fabulous experience!! Jerome knew all the products, was to the point, and took care of all of our questions! We would definitely go back.
Ali was of great help, he helped me track down microwave unit that allowed me just to swap out existing unit rather than have to measure then install new trim kit
Anthony and JD were perfect delivery installers of my new dishwasher.......very polite and dressed for covid 19.........they cleaned up after they finished and were on their way. Thank you
Deliverymen had to deal with a doorway that was an inch too small. They got the job done. Very pleasant and no hassle. Really impressed.
I bought my first appliances at Bray in 2005. When I decided to upgrade my refrigerator, I just called Butch Affeldt and told him what I was looking for. We went back and forth through several different models. Done. Right fridge and price was right in line with box stores. Delivery team was professional and friendly. Keep folks like this thriving!
We worked with George who was pleasant, responsive and professional. Drivers Kevin and Jose were fast, hardworking and respectful. Couldn't ask for a better experience; highly recommend!!
Patrick is AWESOME. He had my best interest in mind in all our commination. Easy to work with and communicate and heard my input and appropriately adjusted to my needs and wants. SO, when you go to Bray & Scarff , ask for Patrick !!
When I walked into Bray and Scarff I was totally overwhelmed by all the research I had done online for my new appliances. Richard immediately narrowed things down for me based on my budget and needs. He anticipated my questions before I could even ask them. I walked away feeling very confident about my purchases as well and Richard's knowledge. I will definitely be back for any future appliance needs!
Excellent experience at Bray and Scarff! Jamie was very knowledgeable about the different product lines. She was able to find the best promotional discounts and in stock appliances. She also provided all the spec sheets for the appliances to ensure they will fit during the kitchen remodel!
Shane and Enon from Bray and Scarff in Frederick provided the best delivery/installation of our new washer! Super nice, very polite, and just wonderful people. Thank you:)
We had a great experience working with the store manager, Jon, and other staff as well at the Germantown location.
Ali in Arlington was very helpful [again] with recent appliance purchases. I recommend Ali... thanks Ali
Jake does a great job whenever we go to Bray and Scarff! He is professional and has great product knowledge.
John C Bryan Jr
The employees are knowledgeable about the products. They are not pushy. Very helpful. We buy all of our appliances there.
Mary Ann Dickhute Clementi
Dan Evans is the MAN!! We went to Bray and Scarff after another store (who shall remain unnamed) couldn't answer any questions about the appliance we needed to buy, let alone give me a time for when it could arrive. DAN TO THE RESCUE! I called Bray & Scarff, and Dan set us up with a new stove in no time flat. Such a great experience. I highly recommend Bray & Scarff and Dan Evans if you're looking to buy a new home appliance.
The new showroom in Springfield is aesthetically pleasing and filled with appliances to fit all budgets.Alysha Brock and Jason Turner went above and beyond to help me. They were patient, friendly, and generally delightful. My kitchen has some challenges and all my needs were met. Highly recommend. COVID compliant,as well.