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Sale Terms and Conditions

Return Policy

Returns and cancellations are subject to a 20% restocking fee. All requests for returns and exchanges must be processed within 14 days of original delivery. Special Order Items cannot be returned or exchanged. Any defective products will be covered by manufacture’s warranty and repaired as outlined under the manufacturer’s terms and conditions.

All cash or check refunds are processed by the Main Office and may take up to 14 days to receive by mail. If payment is made by check, delivery of the title to the merchandise is subject to collection of the check. If this is a financed purchase, customer acknowledges that it is pursuant and subject to terms and conditions of the buyers Finance Agreement with seller.

Repair Notice

Please be advised, any product purchased without a service plan offered by Bray & Scarff, will be serviced and repaired by the manufacturer of the product during the manufacturer’s warranty period.

Pricing and Specifications

Errors in pricing and/or specifications may occur. We reserve the right to correct any such errors, up to and including cancelling any orders placed at an incorrect price.

Appliance Removal Agreement

Appliance removal is done as a service to our customers and not as a profit making function for Bray & Scarff. Consequently, Bray & Scarff does not assume liability for damage to customer’s floors, carpets, or any other property resulting from dirt, water, oil, or any other foreign material or any broken part or abnormal obtrusion in or on the appliance being removed. It is the customer’s responsibility to clean the old appliance or otherwise provide protection of carpets, floors, and other property. We are not responsible for mechanical failures of appliances not purchased under this Sales agreement, moved as an accommodation to the customer, with or without considerations.

Delivery Terms and Instructions

Drop Off Delivery: Unit is dropped off at the home or business on the first level.

Delivery and Uncrate: Unit is dropped off at the home or business on the first level and includes uncrating of the appliances and removal of packaging debris.

Deliver and Install: The appliance is uncrated, set in its proper location, connected to utilities, and packing debris is removed.

Appliance Removal: Removal fees apply to each appliance being removed. Bray & Scarff will only disconnect and remove appliances that are being replaced and installed through Bray & Scarff. Removal of appliances that are being replaced using drop off delivery is available. The appliances that are being removed must be disconnected from all utilities by the customer.

Water Lines: Water line installation includes valve and new connection to refrigerator. Installation does not include refinishing any surface through which the water line is run. We do not connect to existing plastic water lines or plastic valves.

Door Removal: If a door of an appliance or home must be removed to get the unit to a specified location, additional fees may apply.

Field Measures: Bray & Scarff does not remove or disconnect appliances during field measures. Pricing from in-home field measures can take 2-3 business days to provide. Field measure fees are nonrefundable.

Unforeseen Conditions: Any unforeseen conditions may result in additional fees (including in-home field measured jobs).

Gas and Electrical Work: Any gas or electrical work needed to bring the utilities up to code may result in additional fees. All fuel conversions, whether natural or propane, must be completed at Bray & Scarff prior to delivery. Fuel conversions will not be performed in customer homes.

Drywall: Bray & Scarff does not patch or paint drywall resulting from utility work that we completed.

Cosmetic Warranty: Cosmetic issues must be reported within 7 days of delivery.

Stair Steps: Stair steps exceeding 8, or exceeding 5 for PRO appliances, will result in additional fees.

Difficult Entry: Additional fees may apply for difficult entry to a home including but not limited to; sharp grades, banks, ramps, limited access, stair lifts, railings that need removal, and narrow kitchen layouts.

Cabinetry and Stone Cuts: Cuts to cabinets or countertops will be unpolished/unfinished.

Appliance Removal Agreement

Appliance removal is done as a service to our customers and not as a profit-making function for Bray & Scarff and will only be done for appliances being replaced. Consequently, Bray & Scarff does not assume liability for damage to customers’ floors, carpets, or any other property resulting from dirt, water, oil, or any other foreign material or broken part or abnormal obtrusion in or on the appliance being removed. It is the customer’s responsibility to clean the old appliance or otherwise provide protection of carpets, floors, and other property. Bray and Scarff is not responsible for mechanical failures of appliances not purchased under this Sales agreement, moved as an accommodation to the customer, with or without consideration.

5 Year Extended Service Plan 100% Credit Back Option

If you do not use your extended service plan during the 5 year time period you will receive full credit for your warranty purchase price in the form of a Bray & Scarff in store credit. Credits are applied to our regular price and are valid 12 months after the expiration of the service plan.

3 Year Extended Service Plan 1/2 Credit Back Option

If you do not use your extended service plan during the 3 year time period you will will receive 1/2 credit for your warranty purchase price in the form of a Bray & Scarff in store credit.Credits are applied to our regular price and are valid for 12 months after the expiration of the service plan.