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Sale Terms and Conditions

Return Policy

At Bray & Scarff, our aim is to provide a 5-star experience for all our customers. However, we understand that there may be occasions when returning a major appliance becomes necessary due to factors like concealed damage, functional defects, or other reasons. To ensure a hassle-free return process, please follow the guidelines below:

Functional Defect:

If you experience a functional defect with your appliance within 7 days of its delivery, please contact your sales representative immediately. A functional defect refers to a fault or issue that hinders the proper working or performance of the appliance. Examples include the appliance not turning on, not functioning as intended, producing inadequate results, or having features and components that do not work properly. These defects can be a result of manufacturing errors, design flaws, wear and tear, or damage during handling or transportation. To initiate an exchange, a Bray & Scarff or manufacturer's repair technician will verify the functional defect (in writing) once it has been reported within the 7-day period. If the defect is not reported within this timeframe, the appliance will be repaired if it is covered by a manufacturer's warranty or service plan. For more details, please refer to the terms and conditions.

Concealed Damage:

If your new appliance has visible damage upon delivery, we kindly request that you refuse the delivery. By doing so, you will be eligible for a full refund or an exchange at no additional cost. However, if you decide to accept the damaged item, please make sure to note the issue on the delivery invoice before signing. For items with concealed damage that have not been installed, please report the issue within 7 days to initiate an exchange. To facilitate the exchange, the original item's packaging and packing materials will be required.

Other Returns:

For major appliances, you have the option to return them within 7 days of the delivery date. However, please note that a restocking fee of 20% and a pickup fee will be deducted from your refund. It's important to mention that special order items are non-refundable once they have been delivered or picked up. Furthermore, any service charges like delivery and installation fees will not be refunded once the service has been performed.

All cash or check refunds are processed by the Main Office and may take up to 14 days to receive by mail.

If payment is made by check, delivery of the title to the merchandise is subject to collection of the check. If this is a financed purchase, customer acknowledges that it is pursuant and subject to terms and conditions of the buyers Finance Agreement with seller.

Should you have any questions or need further assistance regarding the return process, please contact your sales representative. We are committed to ensuring your satisfaction and will gladly assist you throughout the return procedure.

Repair Notice

Please be advised, any product purchased without a service plan offered by Bray & Scarff, will be serviced and repaired by the manufacturer of the product during the manufacturer’s warranty period.

Pricing and Specifications

Errors in pricing and/or specifications may occur. We reserve the right to correct any such errors, up to and including cancelling any orders placed at an incorrect price.

Delivery Terms and Instructions

Drop Off Delivery: Unit is dropped off at the home or business on the first level.

Delivery and Uncrate: Unit is dropped off at the home or business on the first level and includes uncrating of the appliances and removal of packaging debris.

Deliver and Install: The appliance is uncrated, set in its proper location, connected to utilities, and packing debris is removed.

Appliance Removal: Removal fees apply to each appliance being removed. Bray & Scarff will only disconnect and remove appliances that are being replaced and installed through Bray & Scarff. Removal of appliances that are being replaced using drop off delivery is available. The appliances that are being removed must be disconnected from all utilities by the customer.

Water Lines: Water line installation includes valve and new connection to refrigerator. Installation does not include refinishing any surface through which the water line is run. We do not connect to existing plastic water lines or plastic valves.

Door Removal: If a door of an appliance or home must be removed to get the unit to a specified location, additional fees may apply.

Field Measures: Bray & Scarff does not remove or disconnect appliances during field measures. Pricing from in-home field measures can take 2-3 business days to provide. Field measure fees are nonrefundable.

Unforeseen Conditions: Any unforeseen conditions may result in additional fees (including in-home field measured jobs).

Gas and Electrical Work: Any gas or electrical work needed to bring the utilities up to code may result in additional fees. All fuel conversions, whether natural or propane, must be completed at Bray & Scarff prior to delivery. Fuel conversions will not be performed in customer homes.

Drywall: Bray & Scarff does not patch or paint drywall resulting from utility work that we completed.

Cosmetic Warranty: Cosmetic issues must be reported within 7 days of delivery.

Stair Steps: Stair steps exceeding 8, or exceeding 5 for PRO appliances, will result in additional fees.

Difficult Entry: Additional fees may apply for difficult entry to a home including but not limited to; sharp grades, banks, ramps, limited access, stair lifts, railings that need removal, and narrow kitchen layouts.

Cabinetry and Stone Cuts: Cuts to cabinets or countertops will be unpolished/unfinished.

Appliance Removal Agreement

Appliance removal is done as a service to our customers and not as a profit-making function for Bray & Scarff and will only be done for appliances being replaced. Consequently, Bray & Scarff does not assume liability for damage to customers’ floors, carpets, or any other property resulting from dirt, water, oil, or any other foreign material or broken part or abnormal obtrusion in or on the appliance being removed. It is the customer’s responsibility to clean the old appliance or otherwise provide protection of carpets, floors, and other property. Bray and Scarff is not responsible for mechanical failures of appliances not purchased under this Sales agreement, moved as an accommodation to the customer, with or without consideration.

5 Year Extended Service Plan 100% Credit Back Option

If you do not use your extended service plan during the 5 year time period you will receive full credit for your warranty purchase price in the form of a Bray & Scarff in store credit. Credits are applied to our regular price and are valid 12 months after the expiration of the service plan.

3 Year Extended Service Plan 1/2 Credit Back Option

If you do not use your extended service plan during the 3 year time period you will will receive 1/2 credit for your warranty purchase price in the form of a Bray & Scarff in store credit.Credits are applied to our regular price and are valid for 12 months after the expiration of the service plan.

Privacy Policy

Your privacy is very important to us. Please read this privacy policy to learn more about the ways in which we use and protect your personal information. In this privacy policy we provide detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.

Collection and Use of Personal Information

In general, you can browse our website without giving us any personal information. We use web-tracking software to analyze traffic to this website in order to understand our customers’ and visitors’ needs and to continually improve our site for them. This web tracking software collects only anonymous, aggregate statistics.

However, certain activities on our site may require you to provide personal information. For example you need to provide this information to submit feedback or respond to a job posting.

Security of Personal Information

When you submit any form on brayandscarff.com, we use a secure server. The secure server software (SSL) helps protect your information as it travels over the Internet by encrypting that information before it is sent to us. We have also implemented industry-standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration, and destruction.

Use of Cookies

A cookie is a small text file containing information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies allow us to provide a user-friendly registration and log-in process. A cookie cannot give us access to your computer or to information beyond what you provide to us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our website, but you will not be able to take advantage of offers or activities requiring registration.

Google signals is enabled on our website, which collects general data about traffic to our site for Google Analytics. This data is only collected for users who are signed-in to Google and who have consented to this association in their Google accounts. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights. Such data may be accessed and/or deleted by end users via My Activity.

Links to Other Websites

Our website contains links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this privacy policy, and if you have questions about how a site uses your information, consult that site’s privacy statement.

Your Consent

By using our website, you consent to the collection and use of the information you provide to us as outlined in this privacy policy. We may change this Privacy Policy from time to time and without notice. If we change our privacy policy, we will publish those changes on this page. If users have any questions or suggestions regarding our privacy policy, please contact us using our Contact us page or emailing us at help@brayandscarff.com.